Case Study: Customer Factory Visit to Fully Automated Candle Production Line
Customer Background: A well-known candle manufacturer primarily engaged in the research, development, production,
and sales of household candles, scented candles, and holiday candles. With the continuous expansion of the market and increasing
demands for product quality and production efficiency, the customer planned to upgrade their production equipment, replacing the traditional
manual and semi-automatic production methods with a fully automated candle production line. After comparing several manufacturers in the market, thecustomer was attracted by our company's advanced production technology, mature product quality, and comprehensive after-sales service, and proactively
arranged for a team to visit our factory to understand the performance, operation, and application scenarios of the fully automated candle production line firsthand.
The customer's visiting team consisted of a production manager, technical operators, and purchasing personnel.
They focused on examining the core performance parameters, operating procedures, daily maintenance, and application
scope of the fully automated candle production line. Simultaneously, they hoped to verify through on-site visits and practical
operation whether the production line could meet their production needs (including the production of candles of different types, specifications, and shapes),
and whether it could effectively improve production efficiency, reduce labor costs, and ensure product consistency.
On-site Learning and Exchange Process: On the day of the visit, our professional technical team warmly received the customer and developed a detailed learning and exchange plan.
Customer Feedback and Satisfaction: After a full day of on-site learning, observation, and practical operation, the customer inspection team highly
recognized and was satisfied with our fully automated candle production line.
Regarding performance, the customer highly praised the production line's stability, efficiency, and precision.
They stated that the production speed of this line far exceeds their current semi-automatic equipment, achieving a product
qualification rate of over 99%, effectively solving the problems of uneven product quality and low efficiency caused by manual operation.
The intelligent control system is easy to operate, with flexible parameter adjustments, meeting the production needs of different specifications and
types of candles, significantly reducing labor intensity and labor costs.
Regarding application scenarios, the customer expressed surprise at the production line's strong adaptability.